Frequently Asked Questions
Everything you need to know about your FILA order and products.
How can I track my FILA order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website. You can also view your order status by logging into your account on our website.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that footwear must be returned in its original shoe box.
How do I know what size to order?
Each product page features a detailed size guide to help you find the perfect fit. Our athletic footwear generally runs true to size, but we recommend checking specific measurements for our heritage apparel collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.
Do you offer international shipping?
Yes, FILA ships to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your destination.
How should I care for my FILA sneakers?
To maintain your sneakers, we recommend wiping them with a damp cloth and mild detergent. Avoid machine washing or drying, as high heat can damage the materials and adhesives.